At all times we act as an advocate for our clients and as your insurance broker we understand our responsibilities as being your claims manager in dealing with insurers.
We ensure optimal claims outcomes in line with managing your risks as a result of any claim scenario.
We maintain close contact with both you and insurers from the time of the reported incident through to settlement.
Standard process that we adopt for claims management includes:
We promptly notify the insurer following receipt of your claim notification
We obtain the necessary information in order to progress the claim smoothly
We negotiate with insurer assessors, and insurer claim staff
In some instances, we obtain progress payments from insurers due to size of claim.
We ensure prompt processing of due payments from insurers
In some instances to assist clients, we involve consultants including accountants or engineers in order to properly prepare formal report presentations to insurers.
We understand that our role as your insurance advocate is to create certainty in times of uncertainty.