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Claims

At all times we act as an advocate for our clients and as your insurance broker we understand our responsibilities as being your claims manager in dealing with insurers.

We ensure optimal claims outcomes in line with managing your risks as a result of any claim scenario.

  • By monitoring each claim we can minimise disruption and ensure efficient handling.
  • Business Insurance Specialists Pty Ltd has extensive experience in successful claim negotiations with Insurers.
  • It is part of our service role to review with you the progress of all claims

We maintain close contact with both you and insurers from the time of the reported incident through to settlement.

Standard process that we adopt for claims management includes:

Notification
We promptly notify the insurer following receipt of your claim notification

Investigation
We obtain the necessary information in order to progress the claim smoothly

Managing
We negotiate with insurer assessors, and insurer claim staff
In some instances, we obtain progress payments from insurers due to size of claim.

Settlement
We ensure prompt processing of due payments from insurers

In some instances to assist clients, we involve consultants including accountants or engineers in order to properly prepare formal report presentations to insurers.

We understand that our role as your insurance advocate is to create certainty in times of uncertainty.

Lodge a Claim

To lodge a claim you can either complete the online forms, email, or phone using the following contact details:

Email: claims@insurancespecialists.com.au

Phone: (07) 3139 3900

Postal: GPO Box 2217, Brisbane QLD 4000

Downloadable Claim Forms

Online Claim Forms